First Adventures cares about your privacy. We therefore only process data which we need for (the improvement of) our services and we will carefully handle the information which we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.
About the data processing
Below you can read how we process your data, where we store them (or have them stored), what security techniques we use and to whom the data are accessible.
Webshop software Shopify
MijnDomein Web Hosting
We obtain web hosting and email services from MijnDomein. MijnDomein processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. MijnDomein has taken appropriate technical and organisational measures to prevent the loss and unauthorised use of your personal data. MijnDomein is bound by agreement to secrecy. E-mail and mailing lists For our regular business e-mail traffic we use the services of . This party has taken appropriate technical and organisational measures to prevent abuse, loss and corruption of your and our data as much as possible. has no access to our mailbox and we treat all our email traffic confidentially.
Payment processors Shopify Payments
For handling (part of) the payments in our shop we use the platform of Shopify. Shopify processes your name, address and residence data and your payment information such as your bank account or credit card number. Shopify has taken appropriate technical and organizational measures to protect your personal data. Shopify reserves the right to use your data to further improve its services and as part of this to share (anonymized) data with third parties. In the case of an application for a deferred payment (credit facility), Shopify shares personal data and information relating to your financial position with credit rating agencies. All of the above safeguards regarding the protection of your personal data also apply to the parts of Shopify's services for which they engage third parties. Shopify will not retain your data for longer than permitted by law.
Shipping and logistics with PostNL
When you place an order with us, it is our job to deliver your package to you. We use the services of PostNL for carrying out the deliveries. It is therefore necessary that we share your name, address and residence data with PostNL. PostNL will only use this data for the performance of the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
Invoicing and bookkeeping with MoneyMonk
We use the services of MoneyMonk for our administration and bookkeeping. We share your name, address and place of residence details and details relating to your order. This data is used for the administration of sales invoices. Your personal data are transmitted and stored in a protected way, MoneyMonk has taken the necessary technical and organisational measures to protect your data against loss and unauthorised use. MoneyMonk is obliged to secrecy and shall treat your data confidentially. MoneyMonk shall not use your personal data for purposes other than those described above.
External Sales Channels
Purpose of data processing
General purpose of the processing
We use your data exclusively for the purposes of our services. This means that the purpose of the processing is always directly related to the order you have given us. We do not use your data for (targeted) marketing. If you share information with us and we use this information - other than at your request - to contact you at a later date, we will ask you for your explicit permission. Your details will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to secrecy by agreement between them and us or by an oath or legal obligation.
Automatically Collected Data
Data that is automatically collected by our website is processed with the aim of further improving our services. These data (e.g. your IP address, web browser and operating system) are not personal data.
Cooperation with fiscal and criminal research
As the occasion arises, First Adventures may be obliged by a legal obligation to share your data in connection with governmental fiscal or criminal investigations. In such a case we are forced to share your data, but we will resist within the possibilities that the law offers us.
We will retain your data for as long as you are a client of ours. This means that we will keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this to be a request for forgetting. Pursuant to applicable administrative obligations, we are required to retain invoices containing your (personal) data; we will therefore retain this data for as long as the applicable term lasts. However, employees no longer have access to your client profile and documents that we have produced as a result of your instructions.
Under the applicable Dutch and European legislation, you as the data subject have certain rights with regard to the personal data processed by us or on our behalf. We will explain below what these rights are and how you can exercise them. In order to prevent misuse, we will only send copies of your data to your e-mail address already known to us. If you wish to receive the data at another e-mail address or, for example, by post, we will ask you to identify yourself. We keep a record of completed requests; in the case of a forgetful request, we keep an anonymous record. You will receive all copies and data in the machine-readable format that we use in our systems. You have the right at all times to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data in an incorrect manner.
Right of inspection
You always have the right to inspect the data that we process, or have processed, and which relate to you or can be traced back to you. You can send a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address we have on record together with a list of the processors holding this data and the category under which we have stored it.
Right of rectification
You always have the right to have the data we process, which relate to you or can be traced back to you, amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address we have on record that the data has been modified.
Right to restriction of processing
You always have the right to restrict the data that we process, or have processed, which relate to you or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address provided that the data will no longer be processed until you lift the restriction.
Right of portability
You always have the right to have the data we process, which relates to you or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all the data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address provided to us. In all likelihood, we will not be able to continue to provide services in such a case, as the secure interconnection of data files can no longer be guaranteed.
Right of objection and other rights
You have the right to object to the processing of your personal data by or on behalf of First Adventures. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will provide you with copies and/or copies of the data that we process (or have processed) and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.
Through our website, cookies are placed by the U.S. company Google, as part of the "Analytics" service. We use this service to track and get reports about how visitors use the website. This processor may be obliged under applicable laws and regulations to provide access to this data. We collect information about your surfing behaviour and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to serve you targeted ads (Adwords) and other Google services and products.
Cookies from third parties
Contact person for privacy matters